Support for the Pro edition of Atollic TrueSTUDIO
Atollic provides technical support from our European and USA offices, and via our international distributors in various countries all over the world.
Users who purchase a TrueSTUDIO Pro license can get access to the Atollic Support Team to assist with any tool-related issues. Technical support is granted to customers with Atollic TrueSTUDIO Pro license and a valid Support & Upgrade Agreement (SUA). If you have a subscription license the SUA is included. Always make sure to provide your license number when requesting Support!
Technical support requests should be sent to:
Our support system will log your request and respond with a case number. Always use this case number when you are communicating with us about your issue.
Atollic’s support team always tries to solve your problem with the fastest possible response-time. This time can be dramatically reduced by taking two important proactive steps:
- If you are experiencing an installation related problem – always attach your install.log-file located in “%installdir%\”
- If you are experiencing any other type of problem – always attach your workspace log-file. This file is named “.log”, and is located in “%WORKSPACE%\.metadata\”
Support for the free edition of Atollic TrueSTUDIO
Atollic TrueSTUDIO users have a number of support resources available.
Atollic TrueSTUDIO User Community Forum. Here you can ask questions and receive assistance from the community. Atollic personnel monitor the forum and will participate in some of these discussions to provide assistance.
Video Tutorials. Browse our extensive library of video tutorials on many aspects of setting up and using Atollic TrueSTUDIO.
Applications Notes and White Papers. In the resources section of the Atollic website you can find many helpful whitepapers and application notes on various topics related to using TrueSTUDIO.
TruePERSPECTIVES. Atollic maintains a blog that covers a variety of topics including tips and techniques for using Atollic TrueSTUDIO.
Atollic TrueSTUDIO User Guide. The user guide can be located in the Information Center of the TrueSTUDIO IDE.